Shipping Policy
1. Product Processing Time
Upon the completion of your payment, we will process your order as promptly as possible. Generally, we will handle your order within 48 hours after the payment is made. The specific process is as follows:
Order Confirmation: Once you finish the payment, we will immediately send a confirmation email to inform you that your order has been successfully received.
Order Processing: Our professional team will then commence preparing your order. This involves selecting the items from the inventory, conducting strict quality inspections, and performing careful packaging operations.
Order Shipping: After the order is processed, we will arrange for the logistics partner to ship the goods within 1-3 days.
Please note that the processing time does not include the actual shipping duration. In case of a large volume of orders or special circumstances (such as holidays), the processing time may be extended. If there is a delay, we will notify you via email in a timely manner.
2. Shipping Method
We are dedicated to providing you with rapid and reliable shipping services. We work with DHL, FedEx or other logistics providers to ensure that your order is delivered safely and on time. We will provide free shipping on all orders, you can confirm this service during checkout.
3. Logistics transportation time
After you complete the order payment, the estimated logistics transportation time is 5-15 days. The shipping time will vary depending on your delivery address, the size and weight of the order. Additionally, during peak shopping seasons, special holidays, in the event of force majeure or other unforeseeable and uncontrollable circumstances, the shipping time may change.
4. Tracking of Shipping Information
After your order is shipped, we will send an email with tracking information to the email address you provided. The email will contain the order tracking number. You can check the shipping status of your order at any time by using this tracking number. If you do not receive the tracking information, you can contact our customer service team at any time. We will assist you in confirming the order status and ensure that you can obtain the latest shipping information in a timely manner.
5. Handling of Damaged or Lost Goods
If the goods you received are damaged or lost, please contact us immediately after receiving the goods and provide us with relevant photos and order information. We will jointly discuss a solution with you and provide return, exchange or refund services according to the actual situation.
6. Contact Us
We are always committed to creating a worry-free shopping experience for you. During the shipping process, if you encounter any problems, please feel free to contact us. We will solve the problem for you as quickly as possible to make your shopping journey more smooth.